CaptionChat Privacy Policy

1. Introduction

CaptionChat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Chrome extension that provides real-time transcription and AI chat functionality.

2. Information We Collect

2.1 Personally Identifiable Information

• Email Address: Used for account creation and authentication
• Username: For account identification and display
• Password: Stored in encrypted format for account security

2.2 Audio Content

• Browser Tab Audio: Temporarily processed for real-time transcription
• Transcribed Text: Generated from audio content for display and AI analysis
• Audio Data: Not permanently stored - only processed in real-time

2.3 Usage and Account Information

• Credit Balance: Track usage credits for transcription services
• Transaction History: Payment records for credit purchases
• Authentication Tokens: For secure session management

3. How We Use Your Information

• Provide Services: Enable real-time transcription and AI chat functionality
• Account Management: Maintain user accounts and authentication
• Payment Processing: Handle credit purchases through Stripe
• Service Improvement: Enhance extension functionality and user experience
• Support: Respond to user inquiries and technical issues

4. Information Sharing

We share information only in the following circumstances:

• Service Providers: AssemblyAI for transcription, OpenAI for AI chat, Stripe for payments
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

5. Data Security

• Encryption: All data transmitted using HTTPS/TLS encryption
• Secure Storage: User data stored in secure AWS infrastructure
• Authentication: JWT tokens for secure session management
• Audio Processing: Audio data processed in real-time and not permanently stored

6. Data Retention

• Account Information: Retained while your account is active
• Audio Content: Not stored - only processed in real-time
• Transcripts: Stored locally in your browser, can be cleared by you
• Transaction Records: Retained for tax and legal compliance (7 years)

7. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request transfer of your data
• Withdraw Consent: Stop using our services at any time

8. Cookies and Local Storage

• Authentication Tokens: Stored locally for login sessions
• User Preferences: Settings and preferences stored in browser
• Transcript Cache: Temporary storage of transcribed content

9. Third-Party Services

• AssemblyAI: Real-time transcription services
• OpenAI: AI chat and question-answering functionality
• Stripe: Payment processing for credit purchases
• AWS: Cloud infrastructure and data storage

10. Children's Privacy

CaptionChat is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

11. International Users

Your information may be transferred to and processed in the United States, where our servers are located. By using CaptionChat, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date and, where appropriate, providing additional notice.